Returns and refunds
Returns & Refunds Policy
Overview
All products are handmade, and slight variations in appearance, texture, or finish are normal. These are not considered defects.
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Returns & Refunds
We only accept returns or issue refunds for valid reasons, such as:
- Item arrives damaged
- Item arrives defective
- Wrong item received
We do not accept returns or refunds for:
- Minor imperfections due to the handmade nature of the product
- Change of mind
- Misuse or normal wear
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Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 48 hours of delivery
- Include clear photos of the item and packaging
- We will review and offer a replacement or refund if approved
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Return Approval Required
All returns must be approved before being sent back. Unauthorized returns will not be accepted.
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Shipping Costs
- If the issue is approved (damage/defect), we will cover or reimburse return shipping
- Otherwise, return shipping costs are the responsibility of the customer
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Refunds
If a refund is approved, it will be issued to your original payment method. Please allow several business days for processing depending on your payment provider.
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Contact
For any issues with your order, please contact us at: